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FAQ

Holiday Lead Times

From the 22/12/2017 to the 10/1/2018 we will be taking a break and the workshop will be closed. Any orders for bags made to order after the 5/12/2017 will be made and shipped in the new year, when the workshop re-opens. Items that are 'in stock' are still able to be ordered, with the last orders heading out on the courier on the 21/12/2017. To order items that are in stock look here - In Stock Gear.

Q. How long will it take to receive my bags?

A. Unless stated, all bags are made to order by myself. This generally takes about 2-3 weeks and postage is generally up to 3 days throughout New Zealand and up to 10 days for the rest of the world.  

Q. Are the bags waterproof?

A. The fabric is PU (polyurethane) coated on the inside and has a DWR (durable water repellent) coating on the outer. This makes the bag very weather resistant, but because the seams are not sealed water will seep in over time. 

Q. Do you ship worldwide?

A. Yes. Currently the website cannot calculate shipping accurately to countries other than New Zealand. To get a price for shipping just email with your order information and address.

Q. How do I make a template?

A. See these instructions - Making a Template

Q. Can you make me......

A. Most likely, yes. Send me an email and we can discuss your ideas.

Q. Does the Pack Horse or Pack Mule work with a dropper post?

A. There is no straight forward answer here. Both should be able to attach to the post with no issues (apart from potential wear on the shaft), it is when you drop the post you will come into issues. You need to ensure you have enough clearance to the tyre, at full compression if you have a full suspension bike. You will also need to ensure that the seat post attachment also has something to wrap around. 

Q. How do I clean my bags?

A. With warm water, add a environmentally friendly dish-washing soap if needed. Gently scrub to remove any caked on mud. Always dry thoroughly and never store damp.